This Privacy Policy explains how MangoMaze (“we”, “us”) collects, uses, shares and protects information when you use the Kissan Mitr mobile app (the “App”) on Android and iOS. By using the App you agree to this policy. We follow India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
- We collect only what the App needs to work: your phone number, profile, farm details, and the photos or voice you choose to share.
- We never sell your personal data, and we do not show third‑party ads.
- Camera, microphone, photos and location are used only when you allow them, and only for the feature you are using.
- You can see, correct, or delete your data, including your whole account, at any time.
1. Information we collect
Information you give us
- Account details: mobile number (for OTP login), name, optional email address, and a password if you set one. Passwords are stored only in hashed form.
- Farm details: farm name, plots, acreage, crops, tasks, soil test details and similar information you enter.
- Crop photos: pictures you take or pick from your gallery to scan a crop for disease.
- Voice recordings: when you talk to Mitr AI, your recording is sent to our servers to understand your question and reply.
- Messages to experts and support: questions, photos and feedback you send us.
- Orders and payments: items you order and delivery details. Payments are processed by Razorpay; we receive only the payment status and reference. We never see or store your card, UPI PIN, or bank details.
Information collected automatically
- Location: your location when you log in (to protect your account from misuse and show where you are signed in), and to show local weather and nearby mandi prices. We only use location while the App is open.
- Device information: device model, operating system version, app version, and a random ID created by the App for this install. We do not collect IMEI, serial number or other hardware identifiers.
- Notification token: to send you alerts you have turned on (weather, tasks, mandi prices, orders).
- Crash and performance data: technical details when the App crashes or has an error, used only to fix problems.
Information we do not collect
- We do not read your SMS inbox. On Android, the OTP is filled in using Google’s SMS Retriever, which gives the App only the one message meant for it.
- We do not access your contacts, call logs, or files beyond the photos you pick.
- Fingerprint and Face ID are checked by your phone. We never receive your biometric data.
2. App permissions
You can turn any permission off in your phone settings. The rest of the App keeps working; only the related feature stops.
| Permission | Why we ask |
|---|---|
| Camera | Scan crop leaves to detect diseases. |
| Photos / gallery | Upload an existing crop photo for diagnosis. |
| Microphone | Talk to Mitr AI by voice. |
| Location (while using the App) | Account security at login; local weather and mandi prices. |
| Notifications | Weather warnings, task reminders, price and order alerts. |
| Fingerprint / Face ID | Optional app lock. Checked on your device only. |
3. How we use information
- To create and secure your account, verify your phone number, and detect suspicious logins.
- To provide the App’s features: crop disease diagnosis, Mitr AI answers, weather, mandi prices, farm and task planning, soil health, expert help and the shop.
- To process orders and payments and deliver products.
- To send notifications you have chosen. You can change these anytime in Settings → Notifications.
- To fix bugs and improve the App, including improving crop diagnosis using photos with personal details removed.
- To meet legal obligations and respond to lawful requests.
4. Sharing
We do not sell or rent your personal data. We share it only with:
- Service providers who help us run the App and must protect your data: cloud hosting, AI service providers that process your crop photos and voice questions to give answers, SMS / WhatsApp message delivery, push notifications (Google Firebase / Apple), crash reporting (Sentry), and payments (Razorpay).
- Agricultural experts and sellers, only when you contact an expert or place an order, and only what they need (for example, your crop photo, or your name and delivery address).
- Authorities, when required by law or to protect the safety of our users.
- A new owner, if MangoMaze is merged or sold. This policy will continue to apply to your data.
5. How long we keep data
- Account and farm data: while your account is active.
- Crop photos and voice recordings: up to 12 months, unless you delete them sooner.
- Order and payment records: as long as Indian tax and accounting laws require (usually up to 8 years).
- Crash reports: up to 90 days.
When you delete your account, we delete or anonymise your personal data within 30 days, except records we must keep by law.
6. Security
All data is sent over encrypted connections (HTTPS). Login tokens are stored in your phone’s secure storage (Android Keystore / iOS Keychain), and passwords are hashed. You can add an app lock and see or log out of other devices in Settings → Security & login. No system is fully secure, but we take reasonable steps to protect your data and will tell you about any breach as required by law.
7. Your rights & choices
You have the right to:
- Access the personal data we hold about you.
- Correct or update it (most details can be edited in the Profile screen).
- Delete it, or withdraw consent you gave earlier.
- Nominate a person to exercise these rights for you.
- Raise a complaint with our Grievance Officer, and then with the Data Protection Board of India.
To use any of these rights, contact us using the details below. We reply within 30 days.
8. Deleting your account
To delete your Kissan Mitr account and its data, write to suraj@mangomaze.com with the subject “Delete my account” and include your registered mobile number. We will confirm the request and delete your data within 30 days.
9. Children
The App is meant for farmers aged 18 and above. We do not knowingly collect data from children under 18. If you believe a child has given us personal data, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new effective date, and tell you in the App if the changes are important.
11. Contact & grievance officer
MangoMaze
Bengaluru, Karnataka, India
Grievance Officer email: suraj@mangomaze.com